Vacancy!!! Engineer, Fault Management

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• Location(s): • Abuja
• Specialization: • Engineering/ Technical
• Industry: • ICT / Telecommunications
• Application Deadline: 11 October, 2016
• Job Type Fulltime

Job Details

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
We are recruiting to fill the position below:
Job Title: Engineer, Fault Management
Location: Abuja
Job Summary

• Coordinate and monitor network related issues, track network changes and assist with the resolution of all network issues.

Principal Functions

• Generate reports on fault management issues on the network as required.
• Follow up on execution of work orders/change requests and escalate issues when necessary
• Liaise with other service providers on network outages (Colocation service providers, lease lines and interconnect service providers, etc.)
• Follow up with teams/vendors responsible for tracking and resolving faults.
• Assist in providing reports for service outages and recommend follow up actions.
• Review network trouble ticket reports against SLA and recommend follow up actions.
• Participate in investigating causes for major service outage and follow up on ensuring the issues are properly resolved
• Co-ordinate and follow up on trouble tickets raised in the network.
• Evaluate and treat escalated customer complaints via ticket handling platforms.
• Perform other duties as assigned by the Head, Network Operations Centre

Job Requirements

Min Required Experience:

2 year(s)

Min Qualification:

Bachelor's Degree/HND

Desired Courses:

• Electrical Engineering

Other Requirements:

Educational Requirements

• First degree or equivalent in Electrical Engineering  
• Experience, Skills & Competencies
• Two (2) years post NYSC work experience
• Network Availability and Capacity Management
• Network Administration
• Microsoft Office suite
• Network Surveillance/monitoring tools (advantage)
• Personal Effectiveness
• Problem Solving
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work

How to Apply
Interested and qualified candidates should:
apply online