location Lagos
industry Banking / Financial Services
category Administration/ Office/ Operations
type fulltime
experience 1-3 year(s)
Job Details
VANSO is a financial technology provider focused on delivering cutting
edge and innovative solutions in Africa. Through our proprietary
payments (MIMO), banking and messaging (VCP) platforms we deliver highly
secure, world class solutions for our clients.
POSITION SUMMARY
The Business Operations Analyst will be part of the team responsible
for providing customer service delivery via OTRS, incident management,
invoicing, messaging/sms operations support and general business support
as required.
Job Requirements
Required Experience:
1-3 year(s)
Desired Courses:
Computer Science
REQUIREMENTS
- Bachelor’s degree in Computer Science or any IT related degree
- Possession of ITIL will be added advantage
- Two (2) years working experience in customer service; from initiation of request to fulfillment
- A general knowledge of and experience in basic accounting principles; must be very good with figures and Invoicing
- Understanding and experience in ethics of business communications
- Excellent use of MS Office Applications such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Access
- Ability to work well within a team, towards a shared goal
- Ability to work under pressure, grappling with multiple tasks.
- Creative in looking for and suggesting improvements
- Ability to convey factual information clearly and accurately
- Good verbal and written communication skills
- Self-motivated and ability to multitask with minimal supervision
- Must be thorough, accurate and pay attention to detail
COMPENSATION
Compensation and benefits for the role is highly attractive and competitive.
ADDITIONAL INFORMATION
We make it a point to review all application received and contact
those we want to speak to further within 10 calendar days. With that in
mind, if we are interested in a further discussion, you will hear from
us again within 10 calendar days from the date of your application
submission.
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